UPDATE: A wonderful rep. with Thinkgeek refunded all the expired points!!! While this means I’m 75 short of the 2,500 needed for the Buckyballs, it more than satisfies my complaint. Thank you Thinkgeek! I’ll still be a loyal customer. =)
Original Post: After a coworker brought in some Buckyballs to work yesterday, I finally decided they were pretty fun. So, I’ve been looking around town for them. No love, at all. But, I knew I had some geek points with Thinkgeek, so I figured I could get them that way. So, I go and check my geekpoint balance, and low and behold, it’s 0! What the hell? So I look at the history, and see they’ve started (at some point) expiring points if you don’t buy anything from them in 13 months (it was 13 months since my last order in April… I last checked my balance in March I think). So, I went from 2,500 to 0 in 2 months.
That honestly sucks. I’m really do like them, but doing shitty stuff like that is no different than expiring gift cards, or credit cards that charge you for non-use. So, I think I’m going to stop patron-ing (should that be a word?) their store. Sucks. I JUST bought something from them 2 days ago for a friend’s newborn.
*sigh* I emailed them and let them know what I think, but I don’t expect it to get anywhere. I’m sure this policy was somewhere I just didn’t see. So, that makes me stupid, but it doesn’t change the fact it’s a shitty policy.
Luckily, there are other places to buy Buckyballs, including direct from the source.