When I first saw ThinkGeek advertising the Plush Portal 2 Turret, I thought it sounded extremely cool. I waited patiently for them to come into stock, and promptly ordered one for early December. Upon receiving it, I thought it looked extremely cool, but was a bit disappointed with the performance of the motion sensor. It basically required shining a flashlight into the “eye” (which is actually a small black tube opening below the glowing eye). The motion part worked great, and knocking it over resulted in various sayings from the game.
A quick examination of the “eye” found a stray piece of plastic in the opening, but still lousy performance. A quick email to ThinkGeek resulted in a prompt response of “seems defective”, but alas, they were out of stock. Rather than ship the old one back for a refund, I decided to wait until they had them back in stock, which was about 2 weeks later. At that point, I contacted them again, and they promptly shipped out a replacement, and rather than having me ship the old one back, just asked me to toss it. Cool! The new one arrived a few days later, and low and behold, it worked great. It could “see” me walk by in the hall, and would respond to other motions. Examination of the newer unit did seem to indicate they had made minor adjustments to the “eye”, in that the black “straw” that directs light back to the sensor was shorter, which would no doubt allow more light to get to the sensor.
All and all, the product is great, and ThinkGeek’s service was exemplary.